MANAGING A HOSTEL BEGINS WITH...
A passion for hosting travelers and working as a team to deliver consistent memorable experiences for your guests. Having the right training and systems in place will provide you pease of mind and create a motivating work environment.
We have one simple goal…to maximize your financial performance. With over 50 years collectively of hostel experience, there’s no other company like us in the business. We manage over 9+ hostels in the HMS portfolio and have expertise running all types of hostels including beach, mountains, city, and desert brands in USA and Mexico. Developing a partnership with you and adding value to your investment is at the heart of HMS.
Maximize Your Topline
Deliver Results With Our Passionate People
We have a shared value with our owners to expect excellence. It’s based on our history of Putting People First. Our deep-rooted culture and values are engrained in associates, which drives a passion to go above and beyond in our HMS managed hostels.
Provide Unmatched Expertise
Success Stories
Customizing Sales Approach To Drive Group Business
HMS began managing a new hostel in small downtown city that’s primary source of revenue came from Pacific Coast Highway road trip travelers. Due to the pandemic, business travelers to the hostels dropped across the market. With over 20 years working for Marriott, the GM hired to run this hotel knew he wanted to customize the sales support for the hotel and shift share. Working with the owner and HMS Area Sales team, the GM hired an on-property Director of Sales.
Bench Talent & A Customized Sales Strategy Delivers Results
The ownership group acquired this already successful select brand hotel and brought in HMS to further drive results. The HMS team began preparing months before the transition to review the budget and find opportunities to improve the bottom and top line. Given Marriott’s talent pipeline, the HMS GM quickly filled vacant positions even while the US experienced widespread staffing shortages. The above-property teams plugged the hotel into the HMS sales, marketing and revenue management model and with a skilled HMS GM at the helm who understands how to leverage the topline organization, the hotel quickly got to work on the tactics to drive occupancy and rate.
The owner, GM and HMS Area Team partnered to customize the sales and marketing approach. The GM easily filled the on-property Sales Executive role with an experienced HMS sales team member with extensive knowledge of the market. The partnership with the owner and GM, along with the support she received from ITH’s corporate and above-property teams in topline, operations, finance and HR, led to a smooth transition and the hotel achieved proforma and budget across the board.
In the first year with HMS, the hostel increased:
Occupancy 70.3% to 76.5%
ADR $132.02 to $172.97
RevPAR Index 90.31 to 190.7